Senior Account Manager - Merchant Payments - #8714 .

About the Role

Sales in Midtrans plays an important role to acquire, execute, and maintain partnerships with the most strategic startup and offline-to-online (O2O) businesses in the company’s portfolio. You will assist the Commercial Department in sales functions, including end-to-end management and executing all partnerships' contractual assets that help drive the company's key business goals.

What You Will Do

Act as the lead point of contact for all account matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed,

Resolve account issues and complaints,

Plan and present reports on account progress, goals, and periodic initiatives to share with team leaders and peers on a regular basis,

Provide full visibility into the sales pipeline at every stage of engagement, and take the account into the next level by increasing Midtrans’ share in online payments,

Develop a strong understanding of the e-commerce and digital commerce market and be the first person that a client calls for escalation,

Work closely with the Partnership and Banking teams to ensure rapport and collaboration between partners and clients,

Responsible for administrative duties, such as preparing reports, preparing price quotes, maintaining and approving the entire agreements and forms.

What You Will Need

Bachelor’s degree in Business Management, Sales, Communication or related academic area,

A minimum of 6-7 years of experience in business management, sales, or project management is mandatory. Prior experience in e-commerce and managing key accounts will be a plus point,

Fluency in both Bahasa and English is required,

Able to multitask, prioritize, and manage time efficiently,

Ability to negotiate, persuade and influence others,

Excellent interpersonal, communication, presentation and analytical skills,

Proficient computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills,

Proven ability to maintain projects and maintain effective relations with accounts or partners.

About the Team

Midtrans Sales team consists of experienced account managers who handle Midtrans’ most strategic accounts on a day-to-day basis. The team is filled with energetic individuals who are solid team players, who support each other, who celebrate each other with peer-to-peer recognition initiatives. If hired, you will report to the Head of Sales. You will be an individual contributor, and will not manage a team.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, e-commerce, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek, Tokopedia and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

About Tokopedia

Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. It has been a driving force behind Indonesia's digital development since its foundation in 2009, with more than 99% of districts and empowered around 12 million merchants listed nationwide. With Nakama ranging all across Indonesia, Tokopedia aims to simplify the lives of many to #FindYourPurpose together.

GoTo and its business units, including Gojek, Tokopedia, GoToFinancial and GoToLogistics ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

Senior Account Manager - Merchant Payments - #8714 .

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